Thank you for shopping with Stephanie Bentum Textile Maker. We want you to be happy with your purchase. If you are not satisfied, please review our Refund & Returns Policy below.

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1. Returns

We accept returns for eligible items within [14 / 30] days of delivery.

To qualify for a return:

• The item must be unused, in its original condition, and in the original packaging.

• You must provide proof of purchase (order number or receipt).

• Custom-made, personalised, or commissioned pieces cannot be returned unless faulty.

To start a return, please contact us at [insert email].
Items returned without prior approval may not be accepted.

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2. Refunds

Once your returned item is received and inspected, we will notify you of approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [5–10] business days.

Please note:

• Shipping costs are non-refundable.

• If the item was purchased on sale, the refund amount will reflect the sale price.

• We cannot refund international customs fees or import taxes.

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3. Exchanges

We offer exchanges for faulty or damaged items only.
If an item arrives damaged, please contact us within [48–72 hours] with photos so we can assist you.

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4. Non-returnable Items

The following items cannot be returned or refunded:

• Custom or made-to-order pieces

• Digital products (if applicable)

• Gift cards

• Sale or clearance items (optional)

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5. Shipping Returns

You are responsible for the cost of returning the item unless the item is faulty.
We recommend using a trackable shipping service, as we cannot guarantee we will receive your returned item.

Return address:
[Insert return address]

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6. Contact Us

If you have any questions about this policy or need help with a return, please contact:
Email: stephanie.bentum@adept.co.za
Business Name: Stephanie Bentum Textile Maker
Address: 15 Reservoir Road Helderrand, Somerset West 7130 SA
Contact: 082 434 9058